Do you provide a quote?
How long before work can start?
How long for delivery?  
Do you provide samples?
What happens if I’m not happy?
Is there a fee for set up?
What influences the cost of the job?
Is there a discount if I order a certain number?
Can you help with design?
What do I have to provide you with?
How many colours can I have in my logo?
What fonts are there to choose from?

Do you provide a quote?
Looking Smart will get a quote to you within two days.

How long before work can start?
Work will normally commence within a week of the quote being accepted.

 ^ Top

How long for delivery?
From start to completion is two weeks usually, although urgent jobs can be quicker.  We are happy to discuss.

Do you provide samples?
Yes.  Samples of stitch outs and garments (limited to three). 

 ^ Top

What happens if I’m not happy?
Looking Smart loves to keep their customers happy which is why we provide samples to be approved before work commences.  Refunds are only provided if there is a manufacturing fault. 

Is there a fee for set up?
Yes, once only fee, starting at $25.00 and up to $130.00 depending on the complexity of the design and if there is more than one design for the job.  Set up is included in the quote.

 ^ Top

What influences the cost of the job?
The size and complexity of picture influence the number of colours and stitches.  This is will influence the final cost .  Garment prices vary depending on quantity.

Is there a discount if I order a certain number?
The more you order the less it will cost you.

 ^ Top

Can you help with design?
Yes

What do I have to provide you with?
For embroidery, jpg, pdf or bmp file via email. Vector line file for screen printing, eps or ai file.

 ^ Top

How many colours can I have in my logo?
15 colours for embroidery.   Unlimited in some types of screen printing. We will help you through this.  Remember the more colours possibly a greater cost.

What fonts are there to choose from?
The type of logo and size will determine what are the most appropriate fonts therefore it's best to discuss this with us.

 ^ Top